Client Success Lead
New
A
AffirmFinancial Technology
Remote USFull-TimeLead
Salary110,000 - 187,500 USD per year OTE
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementBusiness IntelligenceSalesforceAnalytical SkillsRelationship management
Requirements
- 5+ years of B2B client-facing experience; preferably in a high-tech environment
- Experience negotiating and closing commercial contracts (e.g., RFPs, renewals)
- Excellent customer relationship management skills with the ability to manage strategic accounts
- Experience in managing cross-functional projects with a high attention to detail
- Strong written (e.g. proposals, memos, e-mails) and verbal communication (e.g. presenting) skills
- Excellent analytical abilities to review merchant performance and report on impact
- Knowledge of consumer finance offerings, integrated software solutions, and e-commerce preferred
- Comfortable using Salesforce and BI tools
Responsibilities
- Manage a portfolio of accounts across a variety of industries to foster long-term, strategic business relationships with our merchant partners.
- Manage contract renewals, updating pricing, and expansions.
- Deliver a proactive client management strategy to drive incremental gross merchandise value (“GMV”) along with revenue, and expand Affirm’s relationship coverage.
- Analyze merchant performance and recommend programs to increase product adoption, promote marketing best practices, and optimize program financing programs.
- Manage merchant relationship health to ensure that both Affirm and the merchant are gaining the maximum value from the relationship.
- Orchestrate cross-functional teams across our Analytics, Credit, Technical, Marketing, and Product teams to improve the Affirm offering for our merchant.
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