Client Success Manager
New
Fully remote work environment within the United States, East Coast preferredFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 7+ years
- Required Skills
- CybersecurityAccount ManagementRelationship managementStakeholder managementCustomer SuccessSaaS
Requirements
- 7+ years of experience in client services, customer success, IT, or cybersecurity-related roles
- Proven experience managing large, complex enterprise accounts with multiple stakeholders and lines of business
- Strong understanding of cybersecurity concepts, SaaS platforms, and enterprise technology environments
- Ability to operate independently with minimal supervision and strong decision-making capability
- Excellent communication skills, both written and verbal, with executive-level stakeholder engagement experience
- Strong organizational skills with the ability to manage multiple priorities and evolving customer needs
- Experience driving customer adoption, retention, and expansion within SaaS or security-focused environments
- Ability to identify key decision-makers and maintain strong relationships across customer organizations
- Experience developing service improvement plans and contributing to operational maturity initiatives
Responsibilities
- Serve as the main point of contact for assigned customers, managing communications, escalations, and ongoing engagement
- Lead customer onboarding transitions from deployment to steady-state operations and establish effective operating rhythms
- Drive product and service adoption by guiding customers on best practices and expanding usage of cybersecurity offerings
- Coordinate internal stakeholders to ensure timely resolution of customer needs and alignment across delivery teams
- Manage regular customer cadences including QBRs, executive updates, working sessions, and escalation calls
- Support retention efforts by identifying churn risks, leading mitigation strategies, and contributing to renewal discussions
- Partner closely with sales teams to identify expansion opportunities and support account growth initiatives
- Translate customer requirements into actionable feedback for internal teams to improve service delivery and platform capabilities
- Maintain deep understanding of cybersecurity offerings to effectively communicate value and resolve customer challenges
- Collaborate with executive leadership on strategic accounts and high-priority customer initiatives
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