Director of Training & Support
New
H
HigharcSaaS / Construction
Remote (United States)Full-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 10+ years in Support, Training, Enablement, or Customer Education in SaaS/technology, with 5+ years leading teams
- Required Skills
- Cross-functional Team LeadershipTechnical supportSaaS
Requirements
- 10+ years in Support, Training, Enablement, or Customer Education in SaaS/technology
- 5+ years leading teams
- Strong understanding of B2B SaaS delivery models, onboarding motions, and customer lifecycle
- Hands-on experience with LMS / e-learning tools and building structured learning programs
- Experience building certification programs and credentialing
- Excellent leadership, communication, and cross-functional influence across Product, Engineering, Sales, and CS
Responsibilities
- Lead Support and Training strategy across time zones through organization design, escalations paths, coverage models, and operating cadence
- Recruit, hire, train, and manage a team of training and support professionals who will become experts in the Higharc platform
- Foster a culture of accountability, continuous improvement, and professional development
- Work closely with the VP of Adoption to ensure alignment with the broader business strategy
- Partner with the Product team to advocate for the voice of the customer and provide actionable feedback on platform functionality
- Design onboarding programs that reduce implementation time and increase early adoption
- Build role-based learning paths for admins, power users, and everyday users, driving ongoing adoption through enablement campaigns
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