Hospice & Palliative Care Medical Virtual Assistant
New
W
Winning AssistantsHealthcare
Philippines, Monday–Friday, 9:00 AM – 6:00 PM Eastern Daylight Time (EDT)Full-Time
Salary5 - 6 USD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- SalesforceCustomer serviceSlack
Requirements
- Previous healthcare, hospice, home health, medical office, or medical virtual assistant experience
- Strong communication and customer service skills
- Experience handling high-volume inbound and outbound calls
- Experience with patient intake and insurance eligibility verification
- Ability to remain calm, professional, and compassionate during emotionally sensitive situations
- Strong multitasking, organizational, and time-management skills
- Proficient in speaking and writing English very clearly
- Reliable laptop or desktop computer with high-speed internet (min 25 Mbps)
- Noise-canceling headset and webcam
- Quiet, professional work environment
Responsibilities
- Handle high-volume inbound and outbound phone calls professionally and efficiently
- Conduct patient intake and collect required demographic, medical, and referral information
- Verify insurance eligibility and benefits
- Route calls, messages, and requests to the appropriate family members, clinicians, or departments
- Manage and prioritize urgent communication needs
- Coordinate with referral sources, patients, families, and healthcare providers
- Document all communications accurately within the EMR system
- Assist with hospice admission workflows and intake coordination
- Maintain confidentiality and HIPAA compliance at all times
- Provide weekend coverage when needed
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