Virtual Medical Receptionist & Diagnostic Scheduling Specialist
New
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Staffing for DoctorsHealthcare Diagnostic Imaging
Philippines. Colombia. Nicaragua. El Salvador. Honduras. PeruFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- Customer serviceData entry
Requirements
- Minimum 2+ years of administrative front desk or scheduling experience within a U.S. healthcare practice.
- Radiology or Imaging center experience is a massive plus.
- Hands-on experience navigating insurance web portals.
- Proven experience with Electronic Medical Records (EXA EMR highly preferred).
- Exceptional verbal and written English communication skills.
- Warm, clear, and highly articulate phone presence.
- Ability to balance scheduling demands for multiple physical clinic locations simultaneously.
- Dedicated quiet, private workspace.
- High-speed internet and reliable computer.
- Professional noise-canceling headset.
Responsibilities
- Efficiently handle high-volume inbound and outbound patient phone calls.
- Coordinate, book, and reschedule specialized patient appointments for MRI, CT, Ultrasound, and X-Ray.
- Securely fax diagnostic reports and manage communication with referring provider offices.
- Conduct insurance eligibility and coverage checks prior to appointments.
- Review, log, and process incoming patient referrals.
- Prepare and submit prior authorization requests via insurance portals.
- Manage appointment blocks and patient demographics in EXA EMR.
- Ensure documentation is accurately mapped to patient charts.
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