Account Servicing Specialist
New
N
NovoFintech
Location: RemoteFull-TimeMiddle
Salary21 - 22 USD per hour
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Job Details
- Experience
- Minimum 2 years of collections experience
- Required Skills
- Customer serviceNegotiationCRM
Requirements
- Minimum 2 years of collections experience
- Previous experience in collections, recovery, or account servicing, preferably within fintech, lending, or SMB credit environments
- Experience negotiating repayment arrangements or managing delinquent customer portfolios
- Excellent verbal and written communication skills
- Strong active listening skills and ability to build trust with customers
- Strong time management and ability to handle a high-volume call environment
- Excellent attention to detail with consistent and accurate documentation practices
- Experience working with CRM or collections management systems
- Ability to analyze account information and customer data to inform repayment solutions
- Familiarity with skip tracing or customer location strategies is a plus
Responsibilities
- Manage a portfolio of delinquent accounts across all stages of delinquency
- Contact customers through outbound and inbound calls to discuss past-due balances
- Negotiate repayment solutions such as payment plans, restructures, or settlements
- Follow up on broken payment arrangements and renegotiate repayment plans when necessary
- Educate customers on repayment expectations and strategies to prevent future delinquency
- Demonstrate empathy and professionalism when working with customers experiencing financial hardship
- Manage high call volumes while maintaining quality customer interactions
- Maintain detailed and accurate documentation of customer communications and repayment agreements
- Utilize internal CRM and collections management systems to track account activity
- Partner with internal teams across Collections, Customer Support, Risk, and Operations
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