Member Services Associate, Accounts
New
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AtlasFintech
US - Remote, Friday - Tuesday, 10AM - 6PM ESTFull-TimeMiddle
Salary33 - 37 USD per hour
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Job Details
- Experience
- 3+ years
- Required Skills
- Customer serviceAccount ManagementRelationship managementGoogle WorkspaceSlackZendesk
Requirements
- 3+ years of client service or relationship management experience in luxury dining, hospitality, travel, hotel, or financial services.
- Background in Customer Service, Executive Assistance, or Concierge Services with an accounts focus.
- Exceptional track record of delivering VIP-level service to high-value members.
- Excellent multitasking and prioritization skills in fast-paced, dynamic environments.
- Creative problem-solver who thrives on delivering solutions thoughtfully.
- Strong verbal and written communication skills with clarity and empathy.
- Self-motivated, ambitious, and able to work independently with minimal supervision.
- Comfortable using tools like Zendesk, Slack, Gmail, and Google Workspace.
Responsibilities
- Serve as the primary point of contact for Atlas members regarding account-related requests.
- Manage inbound and outbound communications via Zendesk, Slack, Gmail, and Core Credit systems.
- Troubleshoot member account questions, credit issues, and billing concerns with a solutions-first mindset.
- Collaborate cross-functionally with credit operations and lifestyle teams to deliver seamless member experiences.
- Track and manage service requests efficiently while maintaining a high-touch, empathetic approach.
- Uphold Atlas’s service ethos: anticipating needs before they’re voiced and turning challenges into memorable moments.
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