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Atlas

Atlas

Atlas specializes in the development and operation of electronic journals and academic systems.

11-50 employees
Education
Private Company
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EducationInformation ServicesInformation Technology

Remote-First Company

This company operates with a remote-first culture, allowing team members to work from anywhere.

Open Positions1

US - RemoteFull-TimeFintech, TravelPosted
Member Services Associate, Travel & Lifestyle
  • Own end-to-end execution of travel and lifestyle requests in the queue, including luxury hotels, private aviation, and complex logistics.
  • Deliver high-touch, responsive member support via chat with clear communication and strong follow-through.
  • Navigate internal systems and third-party tools to ensure bookings are accurate and confirmed.
  • Act as a brand ambassador to reinforce Atlas’s premium positioning through tone and attention to detail.
  • Anticipate member needs and escalate insights to improve internal workflows and service quality.
  • Partner closely with external concierge providers and internal stakeholders to ensure seamless handoffs.
  • Contribute to SOPs, macros, and internal knowledge bases to support scaling efforts.
Written communicationZendeskCRM

65k - 70k USD per year

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About Atlas

Atlas is transforming academic publishing. We build and operate electronic journals and academic systems for researchers and institutions worldwide. Our cloud-native CRM, powered by AI, manages the entire journal ecosystem, from submission to archival. We have managed over 50 journals and published over 100,000 articles, reaching over 180 countries. Atlas pioneers modern tools for efficient operations for publishers and seamless access to research for authors. You will help us continue to empower the global research community.

How We Work

Our remote-first philosophy provides flexibility. You will work from a remote environment with autonomy. We prioritize clear communication and strong ownership within our teams. We foster cohesion through regular check-ins and virtual social events. This empowers our teams to deliver exceptional results.

Engineering at Atlas

Atlas engineers build robust, cloud-native academic systems. We leverage AI to develop intelligent features like semantic reviewer discovery and scientific integrity checks. You will work with a modern tech stack to replace older systems like OJS. Our focus is on creating efficient, scalable solutions for global academic publishing. We solve complex problems related to data management, accessibility, and user experience for a diverse audience.

Why Join Us

  • Shape the future of academic publishing with innovative AI-powered solutions.
  • Work in a remote-first environment that values autonomy and flexible work arrangements.
  • Contribute to a company with a global impact, serving researchers in over 180 countries.
  • Join a team that prioritizes clear communication and strong ownership of projects.

Benefits & Perks

  • 401k plan
  • Flexible Time Off
  • Full healthcare (including dental and vision insurance)
  • Health Savings Account (HSA)

Tech Stack

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