- Conduct end-to-end reviews for new member and business onboarding, completing KYC/KYB checks, document verification, and enhanced due diligence.
- Monitor real-time transaction and account activity to identify and respond to potential fraud, abuse, or account takeovers (ATOs).
- Triage and investigate alerts, escalate high-risk activity, and communicate findings efficiently across teams.
- Support member dispute resolution by assembling evidence, coordinating chargebacks, and ensuring consistent documentation and compliance.
- Execute on fraud playbooks and continually refine workflows for accuracy, efficiency, and scalability.
- Partner with product and engineering to flag issues, test improvements, and maximize automation opportunities.
- Maintain a calm, professional demeanor during time-sensitive investigations and high-volume periods.
SQLRisk Management