- Serve as the primary point of contact for Atlas members regarding account-related requests.
- Manage inbound and outbound communications via Zendesk, Slack, Gmail, and Core Credit systems.
- Troubleshoot member account questions, credit issues, and billing concerns with a solutions-first mindset.
- Collaborate cross-functionally with credit operations and lifestyle teams to deliver seamless member experiences.
- Track and manage service requests efficiently while maintaining a high-touch, empathetic approach.
- Uphold Atlas’s service ethos: anticipating needs before they’re voiced and turning challenges into memorable moments.
Customer serviceAccount ManagementRelationship management+3 more