Customer Service Agent
New
Working entirely from home, from anywhere in SpainFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- German, English
- Experience
- At least 1 year
- Required Skills
- Customer serviceMS OfficeCRM
Requirements
- Native or near-native German speaker
- Fluent English skills
- At least 1 year of experience in a customer-facing or service-oriented role
- Solid knowledge of MS Office tools
- Strong verbal and written communication abilities
- Ability to work on a rotating schedule Monday to Sunday
- Stable internet connection and a quiet workspace
Responsibilities
- Act as the first point of contact for German-speaking customers, providing expert support before, during, and after the booking process.
- Handle customer inquiries efficiently and empathetically via phone and e-mail, ensuring a smooth and positive experience at every touchpoint.
- Engage customers with in-depth knowledge of SIXT's products, services, and mobility solutions.
- Increase customer satisfaction and loyalty through friendly, professional, and solution-oriented service.
- Identify and escalate complex cases when needed, collaborating closely with internal teams.
- Contribute as an active team player, supporting administrative tasks and sharing knowledge.
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