Japanese Speaking Customer Agent
M
Mercier Consultancy GroupAutomotive
Athens, Attica, Greece. Sofia, Sofia City Province, Bulgaria. Lisbon, Lisbon, Portugal. Barcelona, Catalonia, Spain. Malta. Riga, Riga, LatviaFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Japanese
- Required Skills
- Customer service
Requirements
- Fluency in Japanese (spoken and written).
- Proficiency in English is a plus.
- Previous experience in customer service, preferably within the automotive sector.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work independently and as part of a team in a dynamic work environment.
- Proficiency with CRM software and digital communication tools.
- Strong organizational skills and attention to detail.
- Commitment to providing excellent customer service.
Responsibilities
- Deliver high-quality customer support in Japanese through phone, email, and chat channels.
- Assist customers with product information, order status, and after-sales support related to automotive products.
- Resolve customer issues and complaints promptly and professionally.
- Maintain accurate documentation of all customer interactions in CRM systems.
- Collaborate closely with internal teams to enhance customer satisfaction and service efficiency.
- Stay informed on automotive industry trends, products, and company policies.
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