Dutch Speaking Reservations Agent
New
M
Mercier Consultancy GroupTravel and Hospitality
Work from anywhere in GreeceFull-Time
Salary not disclosed
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Job Details
- Languages
- Dutch
- Required Skills
- Customer service
Requirements
- Fluency in Dutch (spoken and written)
- Previous experience in reservations or customer service
- Strong communication skills
- Customer-focused approach
- Comfortable using online booking platforms, CRM systems, and remote communication tools
- Self-motivated and disciplined
- Reliable internet connection
- Suitable home working environment in Greece
Responsibilities
- Assist Dutch-speaking customers with accommodation bookings via phone, email, and chat channels.
- Provide accurate information on properties, pricing, and Booking.com policies to customers.
- Process modifications, cancellations, and special requests efficiently.
- Resolve inquiries and concerns professionally to ensure a positive customer experience.
- Maintain detailed records of all customer interactions and bookings using Booking.com's reservation system.
- Work collaboratively with the team to meet or exceed customer satisfaction targets while working remotely.
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