German Speaking Reservations Agent
M
Mercier Consultancy GroupTravel Hospitality
Located in Greece or willing to work remotely from Greece. GermanyFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- German, English
- Required Skills
- Customer service
Requirements
- Fluency in German (spoken and written)
- Proficiency in English is a plus
- Previous experience in reservations, customer service, or the hospitality industry is preferred
- Strong communication skills
- Customer-oriented mindset
- Comfortable using online booking platforms
- Comfortable using CRM systems
- Ability to handle challenging situations with professionalism and problem-solving skills
- Self-motivated with excellent time management skills
- Located in Greece or willing to work remotely from Greece
Responsibilities
- Assist German-speaking customers with accommodation bookings via phone, email, and chat.
- Provide accurate and up-to-date information about properties, rates, and Booking.com policies.
- Manage booking modifications, cancellations, and special requests efficiently and professionally.
- Resolve customer inquiries and issues promptly to ensure customer satisfaction.
- Keep thorough records of customer interactions using Booking.com's reservation system.
- Collaborate with colleagues to maintain high standards of service and support.
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