Prosci

👥 101-250💰 Private over 8 years agoEducationConsultingAssociation💼 Private Company
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Prosci, founded in 1994, is a global leader in change management solutions, helping organizations navigate complex transformations and build lasting change capabilities. We combine scientific principles with a deep understanding of the human side of change, delivering proven training programs, robust tools, and expert advisory services. Our flagship product, the Prosci ADKAR® Model, provides a widely-recognized framework for managing individual change effectively. Prosci has certified over 30,000 change leaders worldwide, establishing a strong industry presence and market impact. Our technology stack includes key tools like Google Tag Manager, Amazon Web Services, and various CRM systems, supporting our global operations and training delivery. We prioritize a collaborative work environment, fostering innovation and continuous improvement. While our core offerings are change management consulting and training, our digital tools are constantly evolving to adapt to industry trends and technological innovations. We maintain a strong focus on providing exceptional client experiences and offering opportunities for professional growth and development. Prosci boasts a hybrid work model, with many roles offering remote work flexibility across the globe. We pride ourselves on a vibrant and supportive culture dedicated to customer success and the meaningful work we undertake. As a mid-sized company (101-250 employees), we offer a dynamic atmosphere, providing opportunities for professional development and leadership growth within a thriving change management ecosystem. Backed by Leeds Equity Partners, Prosci continues to expand its global reach through strategic acquisitions and the development of innovative solutions, further demonstrating our commitment to leadership in the change management space. We are actively expanding our global team and welcome applications from diverse backgrounds. We embrace a diverse and inclusive workforce, promoting a sense of belonging and providing equal opportunities for all employees.

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📍 Canada

💸 48000.0 - 52000.0 USD per year

🔍 Training

  • 1-2 years of career experience in customer service or support or similar type customer facing roles.
  • Bilingual English/French required
  • Basic ability to navigate Salesforce to access participant information and supporting resources for training program.
  • Able to support programs on a multitude of platforms including but not limited to Zoom, Teams, Webex, Google Meets, etc.
  • Proficiency in Microsoft Office (Outlook, PowerPoint, Excel, etc.)
  • Ability to facilitate and lead group activities
  • Collaborate with instructors and participants to delivery impactful programs.
  • Leverage technical skills to effectively use and support online learning platforms.
  • Coordinate logistics to ensure smooth program execution, working closely with the instructor.
  • Foster positive client relationships and ensure a supportive learning environment.
  • Proactively address participant needs and lead in-class activities with confidence.
  • Assist with classroom management, including answering questions and distributing materials.
  • Balance competing priorities effectively, ensure participant and instructor needs are met.
  • Facilitate understanding of Prosci tools and capture participant data to follow-up
  • Engage with participants to identify additional Prosci offerings that meet their needs.
  • Respond promptly to participant requests, ensuring a high level of service.
  • Support team projects and contribute to company-wide initiatives.
  • Participate in meetings and team building events to foster a collaborative environment.

SalesforceCommunication SkillsMicrosoft ExcelCustomer serviceMicrosoft OfficeTrainingTroubleshootingTechnical supportCustomer supportPowerPoint

Posted 3 days ago
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📍 United States

💸 100000.0 - 140000.0 USD per year

  • 6+ years of consultative sales experience (10+ preferred) in professional services, advisory, or enterprise solutions.
  • Proven ability to prospect, engage, and close at the senior executive level.
  • Track record of exceeding sales targets in complex, multi-stakeholder environments.
  • Strong negotiation, relationship-building, and strategic selling skills.
  • Experience navigating CRM and sales tech stacks (Salesforce, LinkedIn Navigator, ZoomInfo).
  • Drive revenue growth by acquiring new clients and expanding relationships in key accounts.
  • Engage with C-suite and senior executives to position Prosci as the go-to partner for enterprise change capability.
  • Lead complex sales cycles, crafting tailored solutions across consulting, training, and licensing.
  • Collaborate with internal teams to execute strategic account plans and ensure client success.
  • Represent Prosci at industry events, tradeshows, and high-impact client meetings.
  • Leverage CRM tools (Salesforce, LinkedIn Navigator, ZoomInfo) to maximize pipeline efficiency.

LeadershipSalesforceCross-functional Team LeadershipCommunication SkillsCollaborationCustomer serviceRESTful APIsNegotiationPresentation skillsWritten communicationInterpersonal skillsExcellent communication skillsRelationship buildingAccount ManagementTeamworkVerbal communicationActive listeningClient relationship managementStrong communication skillsSales experienceStrategic thinkingCRMChange ManagementCustomer Success

Posted 5 days ago
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📍 United Kingdom, Spain

  • 3 years' experience working with customers on invoicing and payments
  • Confident use of MSOffice and experience of using a finance system ideally Xero
  • Experience in using Salesforce
  • Proven ability to work with customers in varying scenarios
  • Basic understanding of bookkeeping and revenue recognition rules
  • Manage all day-to-day billing for finance department
  • Invoice enterprise clients
  • Finalize invoices for all public programs & reconcile attendance
  • Invoice IP licenses and active license fees as needed
  • Invoice global partners as needed
  • Process cash receipts, handle deposits, and applying receipts to accounts.
  • Perform collections on regular basis
  • Track days sales outstanding (DSO) and reduce overall DSO
  • Perform collections updates and report progress with finance team including US Market Controller, Global Corporate Controller, and CFO
  • Monitor total balance outstanding > 30 days to minimize lagging payments
  • Prepare and distribute monthly global accounts receivable report
  • Manage customer vendor systems for prompt payment of invoices
  • Enroll in customer vendor systems as needed
  • Enter invoices into customer vendor systems
  • Update company information in systems as needed
  • Maintain SOP’s for each vendor system
  • Complete client vendor forms
  • Communicate banking changes with customers if needed
  • Day-to-day operations of billing and interconnected systems (Salesforce, BC, PSA, Magento)
  • Apply customer payments to outstanding invoices
  • Assist in ad hoc projects as needed
  • Assist with month-end close
  • Audit requests

SalesforceMicrosoft ExcelCustomer serviceAccountingMS OfficeFinancial analysisFinanceCustomer supportBookkeeping

Posted 12 days ago
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📍 Denmark

🧭 Temporary

🔍 Change Management

  • Able to facilitate and lead group activities as well as being a confident public speaker
  • Intellectually curious and self-starting; this is not a role for those waiting to be tasked before acting
  • Excellent time management and organisational skills
  • Demonstrate adaptability, flexibility, and the ability to problem-solve
  • Professional proficiency in spoken and written Danish and English
  • Have a keen eye for detail while maintaining a focus on the bigger picture
  • A warm, responsive and friendly communication style and a genuine interest in people
  • Good working knowledge of MS 365, online meeting platforms, and CRM systems
  • Team player, able to work collaboratively with others
  • Partner with the Instructor to create an unforgettable classroom experience for Prosci’s clients on both virtual and in-person courses
  • Preparing training venues and liaising with catering staff as host for in-person training
  • Build rapport with course attendees and foster productive relationships, for example, by addressing any questions or needs as they arise during or after training
  • Take pride in becoming expert on the Prosci digital tools
  • Be confident to lead delivery of aspects of the course material
  • Remain up-to-date on latest Prosci solutions, training offerings and thought-leadership to enable you confidently and competently to begin business development conversations in the classroom and accurately hand details to our growth team
  • Be thorough: proactively work with colleagues in our operations team to ensure all pre, in-course, and post course activities are completed efficiently
  • Analyse participant feedback and performance metrics to drive continuous improvement in our training programmes.
  • Collaborating with participants from global organisations to facilitate the creation of change strategies and implementation plans
  • When not actively supporting training courses, you will have the opportunity to engage in cross-functional collaboration on internal projects. For example, supporting our marketing team with webinars, blog posts and research projects

Project ManagementSalesforceCommunication SkillsProblem SolvingCustomer servicePresentation skillsTime ManagementWritten communicationExcellent communication skillsAdaptabilityMS OfficeTeamworkTrainingActive listeningClient relationship managementCross-functional collaborationCRMChange Management

Posted 18 days ago
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📍 United Kingdom

🧭 Full-Time

🔍 Change management and professional services

  • Bachelor’s degree in a related field.
  • 15+ years of experience acquiring new clients using a consultative sales approach with expertise in change management.
  • 15+ years of experience engaging with senior-level leaders across multiple industries.
  • Proficiency working within CRM technologies (SalesForce) and Microsoft 365 (Outlook, Excel, PowerPoint, Word).
  • Experience managing and/or coaching early career team members or sales teams preferred.
  • Drive revenue growth by identifying and engaging new clients interested in developing organizational change capability.
  • Develop account growth strategies that position the Prosci brand as a market leader inside target accounts.
  • Establish relationships with C-level executives and senior-level decision makers across various industries.
  • Participate in account team activities and collaborate with internal partners on regular client touchpoints.
  • Represent the organization in marketing and growth activities, including sales meetings and events.
  • Manage the client acquisition process effectively, from identifying opportunities to closing contracts.

SalesforceStrategic ManagementNegotiationAccount ManagementClient relationship managementChange Management

Posted 2 months ago
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