Prosci

Prosci was founded in 1994 by former Bell Labs engineer and program manager Jeff Hiatt. Today, we are a global team of change fanatics and advocates focused on customer success. We're passionate about helping your organization build effective change capabilities. We combine scientific principles and a focus on the people side of change to deliver superior training programs, maintain the industry's largest body of change management knowledge, and ensure exceptional customer experiences.

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🔥 Senior Customer Success Specialist

Posted 2024-11-14

📍 United States

💸 58320 - 72900 USD per year

🔍 Change management

Bachelor's degree in Business, Communications, or a relevant field OR similar relevant professional experience.
5-7 years of experience in customer success, account management, or a similar role.
Proficiency with CRM systems and data analysis tools; Salesforce is preferred.
Familiarity with Microsoft 365 and virtual meeting platforms.
Basic understanding of change management principles.

Serve as the primary point of contact for enterprise clients post-sale, ensuring smooth onboarding and program delivery.
Conduct regular check-ins and business reviews to monitor client needs and progress.
Act as a trusted advisor; provide proactive support, gather feedback, and address concerns.
Collaborate with internal teams to deliver training programs and manage service execution.
Maintain accurate client data in Salesforce and generate reporting on metrics like usage and satisfaction.

LeadershipProject ManagementData AnalysisSalesforceProject CoordinationCross-functional Team LeadershipData analysisGoCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem SolvingCustomer serviceMentoringNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingCoaching

Posted 2024-11-14

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🔥 Account Executive

Posted 2024-11-14

📍 United States

🧭 Full-Time

💸 100800 - 126100 USD per year

🔍 Change management

Bachelor’s degree in a related field.
10+ years of experience acquiring new clients using a consultative sales approach.
10+ years of experience engaging with senior-level leaders across multiple industries.
Demonstrated ability to solve complex issues and innovate solutions.
Proficiency in CRM technologies (Salesforce), LinkedIn tools, and Microsoft 365.

Drive revenue growth by identifying and engaging new clients interested in developing organizational change capability.
Develop account growth strategies that position Prosci as a market leader inside target accounts.
Establish relationships with C-level executives and senior decision-makers across industries.
Participate in account teams and collaborate with internal partners for regular client touchpoints.
Drive business development metrics and manage aspects of client acquisition process.

Business DevelopmentSalesforceStrategyBusiness developmentCollaborationNegotiation

Posted 2024-11-14

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🔥 Training Success Specialist, France (Paris-based)

Posted 2024-11-13

📍 France

🔍 Change management solutions

Comfortable speaking and presenting to groups.
Intellectually curious and self-starting.
Excellent time management and organizational skills.
Demonstrates adaptability and problem-solving abilities.
Professional proficiency in spoken and written French and English.
Detail-oriented with a focus on the bigger picture.
Warm and friendly communication style.
Proficient in MS 365, online meeting platforms, and CRM systems.
Team player, able to collaborate effectively.

Partner with the Instructor to create engaging training experiences for participants.
Prepare training venues and coordinate with catering for in-person sessions.
Build rapport with attendees and address their needs during and after training.
Maintain expertise on Prosci digital tools and training offerings.
Collaborate with operations to ensure efficient course activities.
Analyze feedback for improving training effectiveness.
Support cross-functional projects, including marketing and research.

Posted 2024-11-13

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🔥 Training Success Specialist, Netherlands or Belgium

Posted 2024-11-13

📍 Belgium, Netherlands

🔍 Change Management Solutions

Comfortable speaking and presenting to groups.
Intellectually curious and self-starting.
Excellent time management and organizational skills.
Demonstrate adaptability and problem-solving abilities.
Professional proficiency in spoken and written Dutch and English.
Attention to detail while focusing on the bigger picture.
Warm communication style and genuine interest in people.
Good knowledge of MS 365, online meeting platforms, and CRM systems.
Team player who can collaborate with others.
Preferred: proficiency in other European languages like French or German.
Experience managing small scale events and customer service.
Experience in project or adult learning-related work is useful.
Understanding of EU & UK data protection regulations.

Partner with the Instructor to create an unforgettable classroom experience for course participants on both virtual and in-person courses.
Prepare training venues and liaise with catering staff as host for in-person training.
Build rapport with course attendees and foster productive relationships.
Become expert on the Prosci digital tools.
Stay up-to-date on Prosci solutions and training offerings.
Ensure thorough completion of pre, in-course, and post course activities.
Analyze participant feedback and performance metrics to improve training programs.
Collaborate with participants on change strategies and implementation plans.
Engage in internal projects, including marketing support.

Business DevelopmentBusiness developmentCollaborationCustomer serviceTime Management

Posted 2024-11-13

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Prosci

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