- Serve as primary point of contact for license and membership clients post-sale
- Manage client engagements from onboarding through ongoing delivery and renewal
- Conduct regular check-ins and business reviews to ensure client goals and satisfaction
- Collaborate with internal teams including sales, delivery, product, and operations
- Support pre-sales engagements to ensure a smooth transition to customer success
- Maintain accurate records in CRM systems
- Track and report on client metrics such as usage, adoption, and engagement
- Drive renewal rates, minimize churn, and grow annual recurring revenue