Bilingual Training Success Specialist

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Requirements:

• 1-2 years of career experience in customer service or support or similar type customer facing roles.
• Bilingual English/French required
• Basic ability to navigate Salesforce to access participant information and supporting resources for training program.
• Able to support programs on a multitude of platforms including but not limited to Zoom, Teams, Webex, Google Meets, etc.
• Proficiency in Microsoft Office (Outlook, PowerPoint, Excel, etc.)
• Ability to facilitate and lead group activities

Responsibilities:

• Collaborate with instructors and participants to delivery impactful programs.
• Leverage technical skills to effectively use and support online learning platforms.
• Coordinate logistics to ensure smooth program execution, working closely with the instructor.
• Foster positive client relationships and ensure a supportive learning environment.
• Proactively address participant needs and lead in-class activities with confidence.
• Assist with classroom management, including answering questions and distributing materials.
• Balance competing priorities effectively, ensure participant and instructor needs are met.
• Facilitate understanding of Prosci tools and capture participant data to follow-up
• Engage with participants to identify additional Prosci offerings that meet their needs.
• Respond promptly to participant requests, ensuring a high level of service.
• Support team projects and contribute to company-wide initiatives.
• Participate in meetings and team building events to foster a collaborative environment.