Technical Account Manager I
CanadaFull-TimeMiddle
Salary77,000 - 105,000 CAD per year
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Job Details
- Experience
- 3+ years of Customer Success/Support/Technical Account Management experience
- Required Skills
- CybersecurityProblem SolvingTechnical supportCustomer SuccessSaaS
Requirements
- Bachelor’s Degree or equivalent experience
- Experience working with Windows Operating Systems
- Knowledge of enterprise web technologies, security and cutting-edge infrastructures
- Excellent customer service skills
- Ability to quickly establish technical credibility
- Excellent written and verbal communication skills
- Proven problem-solving skills
- Collaborative attitude
- Commitment to customer success
- 3+ years of experience in SaaS organization
Responsibilities
- Serve as a technical contact and augment our customer support teams
- Participate with onboarding process
- Perform quarterly health checks and business reviews
- Participate in TAM on-call rotation
- Escalate customer issues to management when appropriate
- Leverage internal technical expertise and knowledge base
- Manage renewal risk and collaborate with sales teams
- Drive support cases to ensure timely resolution
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