Senior Manager of Implementation
New
A
AssetWatch, Inc.Predictive maintenance
We have a distributed team that works remotely across locations in the United States and Ontario, Canada., Collaboration within core working hours is required.Full-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years of experience in Implementation and Onboarding with at least 2 years in a people management role.
- Required Skills
- Project ManagementPeople ManagementSalesforceJiraSaaSHubSpotAsana
Requirements
- 5+ years of experience in Implementation and Onboarding.
- At least 2 years in a people management role.
- Proven experience in a SaaS environment.
- Strong understanding of SaaS customer lifecycle and subscription economics.
- Demonstrated success building or scaling implementation or customer success teams.
- Strong project management skills.
- Exceptional communication and interpersonal skills.
- Data-driven mindset.
- Familiarity with CRM systems (e.g., Salesforce, HubSpot).
- Familiarity with project management tooling (e.g., Jira, Asana).
Responsibilities
- Lead, coach, and develop a team of Implementation Managers.
- Set clear performance expectations and KPIs; conduct 1:1s and reviews.
- Identify skill gaps and create individual development plans.
- Recruit and onboard new Implementation Managers.
- Own and continuously improve the end-to-end implementation playbook.
- Build and iterate on scalable processes, templates, and tooling.
- Define and track team-level KPIs.
- Identify and resolve systemic blockers to subscription conversion.
- Serve as an escalation point for complex customer situations.
- Partner with Sales, Technical Support, and Product teams.
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