Account Manager
New
H
HighlightTASaaS
Zipline is 100% remote and accepts applicants from Canada, US & internationally., European Time ZoneFull-TimeMiddle
Salary57,333 - 70,074 EUR per year
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Job Details
- Languages
- Italian, English, Spanish, French, German
- Experience
- 4+ years of experience
- Required Skills
- Project ManagementData AnalysisAccount ManagementRelationship managementCustomer SuccessSaaS
Requirements
- 4+ years of experience managing customer accounts in a B2B SaaS environment.
- Ownership of renewals and expansion opportunities.
- Exceptional communication, presentation, listening, and writing skills.
- Ability to influence stakeholders at all levels.
- Strong relationship-building and collaboration skills.
- Strong analytical skills using customer data and reporting.
- Strong project-management and organizational skills.
- Demonstrates self-motivation, dependability, and dedication.
- Willingness to travel.
- Bilingual: Italian/English preferred; Spanish, French, or German a plus.
Responsibilities
- Support/Lead the onboarding of new customers and ensure a successful Zipline launch to their users.
- Act as the primary point of contact for assigned customers and serve as the voice of the customer within Zipline.
- Build strong relationships across each customer's organization by understanding their goals, culture, and decision-making structure.
- Advise customers on best practices and continuous improvement opportunities to drive long-term success.
- Educate customers on new features, enhancements, bug fixes, and relevant Zipline updates.
- Partner with Implementation, Support, Product, and technical stakeholders to ensure smooth onboarding and post-launch optimization.
- Maintain a structured success plan following implementation, including adoption milestones, business goals, and growth opportunities.
- Own customer health, renewal readiness, churn-risk identification, and mitigation.
- Identify expansion opportunities and help customers build business cases and budgets.
- Lead challenging customer situations with professionalism, urgency, and sound judgment.
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