Technical Customer Success Manager
New
E
EonCloud Data Protection
Remote - United StatesFull-TimeMiddle
Salary150,000 - 200,000 USD per year
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Job Details
- Experience
- 3+ years
- Required Skills
- PythonBashCloud ComputingTerraformCustomer Success
Requirements
- 3+ years in a technical, customer-facing role (CSM, TAM, Solutions Engineer, or similar)
- Strong hands-on cloud experience and comfort working directly in customer environments
- Ability to write scripts (Python, Bash, PowerShell) and work with Terraform
- Experience supporting enterprise customers and complex organizations
- Background in data protection, backup, disaster recovery, analytics, or AI/ML infrastructure
- Strong communication skills with both technical and business stakeholders
- Commercial mindset and comfort driving renewal and expansion conversations
- Willingness to travel occasionally for customer meetings
Responsibilities
- Own technical onboarding for new customers, including cloud environment setup, demos, and implementations
- Build scripts, configurations, and small technical solutions to accelerate time-to-value
- Serve as the primary technical contact for a portfolio of enterprise customers
- Run ongoing check-ins, QBRs, and executive reviews to drive adoption and identify risks
- Troubleshoot and resolve complex issues with Support and Engineering
- Own renewals and renewal forecasting for your book of business
- Identify and qualify expansion opportunities (upsell, cross-sell, new use cases)
- Partner with Account Executives on account planning and growth
- Work with Sales Engineers during pre-sales and expansion cycles
- Bring structured customer feedback to Product and Engineering
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