- Own a portfolio of SC Enterprise accounts and drive strong renewal and expansion outcomes through proactive engagement
- Lead comprehensive onboarding experiences including planning calls, exec check-ins, project team trainings, and more
- Conduct regular Implementation Reviews and QBRs to demonstrate value, surface risks, and identify expansion opportunities
- Monitor health scores and product usage signals to identify at-risk accounts and develop intervention plans
- Partner closely with Account Executives to identify, develop, and coordinate expansion opportunities
- Manage renewal outreach and coordination for your book
- Serve as the escalation point for complex support issues and advocate internally for Enterprise customer needs
- Contribute to documentation and best practices for the ENT CS motion