Customer Success Manager
New
Z
Zeta GlobalMarketing Technology
Remote - United StatesFull-TimeMiddle
Salary85,000 - 100,000 USD per year
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Job Details
- Experience
- 3–5 years
- Required Skills
- Account ManagementDigital MarketingCustomer Success
Requirements
- Bachelor’s degree in Marketing, Business, or a related field.
- 3–5 years of experience in Customer Success, Account Management, or digital marketing.
- Experience working with email and digital marketing programs.
- Experience with marketing automation or ESP platforms.
- Familiarity with customer journey development and lifecycle marketing strategies.
- Experience managing multi-channel or omnichannel marketing campaigns.
- Excellent communication and relationship management skills.
- Strong organizational and presentation skills.
- Proficiency with Excel, PowerPoint, and Word.
Responsibilities
- Manage a portfolio of client relationships and act as their trusted strategic advisor.
- Own retention, renewals, and expansion opportunities within your book of business.
- Identify opportunities to increase platform adoption, expand channel usage, and drive revenue growth.
- Partner with clients to develop and execute data driven marketing strategies across email, SMS, and other addressable channels.
- Lead regular client meetings including Quarterly Business Reviews (QBRs).
- Lead collaboration across Solutions Consulting, Product, Operations, and Support teams.
- Translate client goals into clear requirements and actionable plans for internal teams.
- Oversee client billing, budgeting, and forecasting processes.
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