Strategic Customer Success Manager

New

VouchedIdentity Verification

Must be based in the US, Pacific / Mountain TimeFull-TimeManager

Salary130,000 - 160,000 USD per year OTE

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Job Details

Experience: 4+ years
Required Skills: SQLData AnalysisRESTful APIsAccount ManagementJSONCustomer SuccessSaaS

4+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, Support, or a similar customer-facing SaaS role
Experience working at an early-stage or high-growth B2B SaaS company
Strong communication and relationship management skills with both business and technical stakeholders
Ability to prioritize effectively while managing multiple customer relationships and competing priorities
Comfortable troubleshooting technical issues and navigating ambiguity independently
Experience working with APIs, JSON, logs, developer documentation, or technical workflows
Experience writing basic SQL queries or working with customer/product data
Strong organizational skills and attention to detail
Ability to work core hours aligned with Pacific / Mountain Time

Own a portfolio of customer accounts across a range of customer sizes and technical maturity levels
Drive revenue growth within existing customer accounts through engagement, adoption, and expansion
Lead customer conversations focused on value realization, ROI, and long-term partnership growth
Own renewals and expansion opportunities within your book of business
Lead ongoing customer engagement through regular check-ins and business reviews
Develop deep knowledge of the Vouched platform, APIs, workflows, and configuration options
Investigate customer issues by reviewing logs, JSON payloads, dashboard data, and API responses
Write or modify basic SQL queries to analyze customer usage and troubleshoot issues
Participate in shared customer support coverage and escalation management

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