- Own technical onboarding for new customers, including cloud environment setup, demos, and implementations.
- Build scripts, configurations, and small technical solutions to accelerate time-to-value.
- Serve as the primary technical contact for a portfolio of enterprise customers.
- Run ongoing check-ins, QBRs, and executive reviews to drive adoption and identify risks.
- Troubleshoot and resolve complex issues with Support and Engineering.
- Own renewals and renewal forecasting for your book of business.
- Identify and qualify expansion opportunities, including upsell, cross-sell, and new use cases.
- Partner with Account Executives on account planning and growth, and work with Sales Engineers during pre-sales and expansion cycles.
- Bring structured customer feedback to Product and Engineering.
- Help build scalable CS processes, playbooks, and documentation.
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