- Own technical onboarding for new customers, including cloud environment setup, demos, and implementations
- Build scripts, configurations, and small technical solutions to accelerate time-to-value
- Serve as the primary technical contact for a portfolio of enterprise customers
- Run ongoing check-ins, QBRs, and executive reviews to drive adoption and identify risks
- Troubleshoot and resolve complex issues with Support and Engineering
- Own renewals and renewal forecasting for your book of business
- Identify and qualify expansion opportunities (upsell, cross-sell, new use cases)
- Partner with Account Executives on account planning and growth
- Work with Sales Engineers during pre-sales and expansion cycles
- Bring structured customer feedback to Product and Engineering
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