Technical Customer Success Manager
New
E
EonData protection
Remote - United StatesFull-TimeManager
Salary$150K-$200K Base + Commission Structure
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Job Details
- Experience
- 3+ years in a technical, customer-facing role (CSM, TAM, Solutions Engineer, or similar)
- Required Skills
- PythonBashSalesforceTerraform
Requirements
- Have 3+ years in a technical, customer-facing role such as CSM, TAM, or Solutions Engineer.
- Bring strong hands-on cloud experience and comfort working directly in customer environments.
- Be able to write scripts in Python, Bash, or PowerShell.
- Have experience working with Terraform.
- Have experience supporting enterprise customers and complex organizations.
- Have a background in data protection, backup, disaster recovery, analytics, or AI/ML infrastructure.
- Be comfortable communicating with technical and business stakeholders.
- Bring a commercial mindset and comfort driving renewal and expansion conversations.
- Be willing to travel occasionally for customer meetings.
- Cloud-native backup or data protection solutions experience is a plus.
- Familiarity with Salesforce and Gainsight is a plus.
Responsibilities
- Own technical onboarding for new customers, including cloud environment setup, demos, and implementations.
- Build scripts, configurations, and small technical solutions to accelerate time-to-value.
- Serve as the primary technical contact for a portfolio of enterprise customers.
- Run ongoing check-ins, QBRs, and executive reviews to drive adoption and identify risks.
- Troubleshoot and resolve complex issues with Support and Engineering.
- Own renewals and renewal forecasting for your book of business.
- Identify and qualify expansion opportunities, including upsell, cross-sell, and new use cases.
- Partner with Account Executives on account planning and growth, and work with Sales Engineers during pre-sales and expansion cycles.
- Bring structured customer feedback to Product and Engineering.
- Help build scalable CS processes, playbooks, and documentation.
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