Customer Success Manager - Mid Market & Enterprise
New
G
GoGuardianEducation technology
Location: United StatesFull-TimeManager
SalaryThe typical annual base salary range for this position, combined with variable pay, results in total target earnings (OTE) of $120,0000. Commission for this role is uncapped, meaning there is additional earning potential above the stated OTE based on performance.
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Job Details
- Experience
- 3+ years of experience in Customer Success, Account Management, or a client-facing sales role
- Required Skills
- SalesforceCustomer SuccessAccount Management
Requirements
- Have 3+ years of experience in Customer Success, Account Management, or a client-facing sales role.
- Understand GoGuardian’s full product suite and align solutions to district needs.
- Be proficient in Salesforce, including managing forecasts and building reports.
- Be skilled in navigating customer objections and negotiating value-based outcomes.
- Own renewal and expansion motions and consistently deliver against ARR targets.
- Work cross-functionally with channel and sales teams.
- Maintain detailed sales data hygiene in Salesforce and other sales tools.
- Be willing to travel up to 30% of the time.
Responsibilities
- Manage and nurture customer relationships to support retention and timely contract renewals.
- Identify and pursue upsell and cross-sell opportunities within assigned accounts.
- Lead customer implementation and onboarding, and support ongoing product adoption.
- Monitor customer usage, engagement, and health to identify churn risks and growth opportunities.
- Act as a trusted advisor and customer advocate, sharing product feedback with internal teams.
- Manage the Salesforce pipeline, forecasts, and reporting with accurate sales data.
- Meet quarterly and annual renewal, expansion, and cross-sell ARR targets.
- Collaborate with New Business Managers on Strategic Growth Plans and Sales-to-Customer-Success transitions.
- Coordinate with internal stakeholders to resolve customer risks and escalations.
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