Customer Success Manager (Mid-Market / Enterprise)
New
T
TerrificSocial commerce
Listing location: Miami / Mexico CityContractManager
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 2+ years in Customer Success, Account Management, or similar roles
- Required Skills
- Customer SuccessSaaSHubSpotAccount Management
Requirements
- Have 2+ years of experience in Customer Success, Account Management, or similar roles.
- Have experience working with SaaS products and customer lifecycles.
- Be able to manage relationships and drive outcomes.
- Have experience onboarding and supporting mid-market or enterprise customers.
- Bring a high-ownership, proactive mindset.
- Nice to have: experience in eCommerce, media, or digital platforms.
- Nice to have: experience in fast-paced or early-stage environments.
- Nice to have: familiarity with HubSpot, Gainsight, Intercom, or similar tools.
- Nice to have: experience working closely with product teams.
Responsibilities
- Own a portfolio of mid-market and enterprise customers.
- Lead onboarding and ensure fast time-to-value.
- Drive product adoption and ongoing engagement.
- Identify onboarding and product usage friction, and guide customers toward best practices.
- Monitor account health, identify risks early, drive renewals, and reduce churn.
- Identify and execute expansion opportunities, partnering with Sales on upsells and account growth.
- Provide structured customer feedback to Product and Engineering, and surface patterns and insights across accounts.
- Build customer success playbooks, processes, lifecycle journeys, dashboards, health scoring, and reporting.
View Full Description & ApplyYou'll be redirected to the employer's site
