- Promote Total Expert products and services to help customers achieve measurable results.
- Understand customer technology stacks, system integrations, and dependencies.
- Build customer relationships and recommend workflows, best practices, and strategic guidance.
- Lead contract renewals and identify upsell and cross-sell opportunities.
- Monitor customer sentiment and engagement to drive retention and reduce risk.
- Track and report progress against customer success measures and business value.
- Engage stakeholders, including executives, and lead strategic and operational business reviews.
- Drive platform adoption, deliver training, and promote new features.
- Represent customer needs internally and collaborate on product enhancements.
- Maintain customer interaction records, success plans, and engagement history in the customer success platform.
Microsoft ExcelAccount ManagementCustomer Success+2 more