Customer Success Manager, Nurture
New
P
PushpayChurch technology
The following states are approved as remote work locations for this position: AR, AZ, CA, CO, FL, GA, IA, IL, IN, MD, MI, MN, MO, NC, OH, OK, PA, SC, TN, TX, WA, VAFull-TimeManager
Salary67,500 - 76,000 USD per year
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Job Details
- Required Skills
- SalesforceCustomer SuccessSaaS
Requirements
- Bring meaningful church or ministry experience, either as staff or through deep, sustained involvement in a local church.
- Understand how pastors think and how change management works in a ministry setting.
- Have customer-facing experience at a SaaS or technology company, or comparable experience leading implementations and ongoing organizational customer relationships.
- Communicate strongly in writing and verbally; lead meetings and produce clear documentation.
- Manage multiple work-streams independently and prioritize without hand-holding.
- Have technical aptitude to discuss church management system integrations, including Planning Center, Pushpay CCB, Rock, or Salesforce.
- Be willing to travel for customer trainings and team gatherings.
- Familiarity with one or more of PCO, Pushpay CCB, Rock, or Salesforce is a plus.
Responsibilities
- Lead day-to-day onboarding, secure customer access, coordinate technical setup with the development team, and keep projects moving through delivery.
- Build onboarding templates and support onboarding execution from access through delivery.
- Partner with the Head of Customer Experience on sales calls, kickoffs, data practices conversations, strategy sessions, and training engagements.
- Lead ongoing customer meetings and monthly check-ins for an assigned book of churches.
- Bring engineering solutions back to customers and follow up on completed and outstanding work.
- Document onboarding playbooks, support workflows, training practices, and ministry-specific strategies.
- Identify work that can be automated or delegated, including to AI tools, and help build operational processes.
- Travel periodically for in-person training and customer engagements.
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