Senior Customer Success Manager I, RMM
New
T
ToastRestaurant SaaS
Remote, USFull-TimeSenior
Salary90,000 - 120,000 USD per year
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Job Details
- Experience
- 6+ years account management experience
- Required Skills
- MS OfficeCustomer SuccessSaaSSlackAccount Management
Requirements
- Have 6+ years of account management experience.
- Have Mid-Market or Enterprise customer management experience.
- Demonstrate leadership, teamwork, and cross-departmental collaboration skills.
- Communicate and present effectively with corporate teams and C-suite executives.
- Operate independently and navigate competing priorities in a changing environment.
- Have general technical proficiency using software.
- Have a proven track record of meeting and exceeding goals.
- Bring organizational and influencing skills.
- Experience providing technology or SaaS solutions to clients is a plus.
- Experience with Salesforce CRM, MS Office, G-Suite, and Slack is a plus.
Responsibilities
- Build relationships with customer owners, executives, and decision-makers, and involve Toast executives as needed.
- Retain and grow SaaS revenue through consultative customer engagement and product recommendations.
- Drive product activation and adoption by connecting Toast products to customer business goals and using data to identify risk and growth opportunities.
- Use Toast product knowledge to deliver customer demos and help customers get the most from their Toast experience.
- Partner with internal leadership to resolve customer escalations, share Voice of Customer feedback, and facilitate references and referrals.
- Collaborate with cross-functional teams to engage customers when needed.
- Lead Strategic Business Reviews focused on customer goals, challenges, and trends, and conclude with decisions and a mutual action plan.
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