Senior Customer Success Manager
New
V
VerifiableHealthcare SaaS
United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years of Senior Customer Success in B2B SaaS
- Required Skills
- Customer Success
Requirements
- Have 5+ years of senior customer success experience in B2B SaaS.
- Bring experience managing a book of business over $3M ARR, building pipeline, and closing deals.
- Be familiar with Salesforce CRM and customer success tools.
- Have experience building or troubleshooting basic Salesforce Process Builder or Flow automations and reports.
- Have experience navigating complex, matrixed client relationships and driving retention.
- Be able to translate technical concepts into business value for non-technical stakeholders.
- Bring executive relationship-building, communication, presentation, and problem-solving skills.
- Healthcare and Salesforce experience are preferred.
Responsibilities
- Build product expertise, including understanding the technical architecture and APIs for integration discussions.
- Partner with sales and implementation teams on customer onboarding, training, and adoption of contracted functionality.
- Build relationships with customers and serve as a trusted advisor to executive stakeholders and decision makers.
- Conduct regular customer touch bases and quarterly business reviews.
- Identify upsell and expansion opportunities by aligning customer goals with product features and services.
- Drive commercial negotiations with customers and internal legal and finance teams.
- Gather and synthesize customer feedback for product development and roadmap prioritization.
- Support custom reporting needs using advanced reporting features and Salesforce workflows.
- Monitor account health, proactively resolve or escalate issues, and maintain Salesforce account records and documentation.
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