Customer Success Manager
New
T
TriviumHome improvement marketing
Workable locations: United States. Canada. United Kingdom, Monday–Friday, 8 AM–5 PM CSTContractManager
SalaryBase pay plus performance bonuses — On-Target Earnings of $8,000–$10,000/month.
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Job Details
- Languages
- Fluent English (written and spoken).
- Required Skills
- Lead GenerationAccount Management
Requirements
- Have client success or account management experience with home improvement or contractor clients; kitchen and bath remodeling experience is ideal.
- Have personally managed 20+ client accounts at the same time.
- Have agency experience, ideally in lead generation or Meta/Google ads for local service businesses.
- Have experience at a scaling company and have helped build customer success processes.
- Be organized, work quickly and follow up proactively.
- Communicate clearly and confidently and handle difficult client conversations.
- Be fluent in written and spoken English.
- Be available Monday–Friday, 8 AM–5 PM CST.
Responsibilities
- Own a portfolio of client accounts end-to-end, starting with around 20 and growing to 40–50 at full load.
- Serve as the main point of contact for each client and own the relationship, retention and results.
- Shadow the current CSM during the first month, then take over a group of clients.
- Run regular check-ins and keep clients informed about results, lead flow and next steps.
- Identify problems proactively and escalate them to the team the same day.
- Ensure expected MRR is collected on time.
- Earn referrals, reviews and testimonials from satisfied clients.
- Build and document client success processes, including onboarding, client health tracking, reporting cadence and churn saves.
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