Junior Customer Success Manager
New
B
Bask HealthE-commerce
United States. United Kingdom. CanadaFull-TimeJunior
Salary not disclosed
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Job Details
- Experience
- 1+ year as a Customer Success Manager at an e-commerce company, or 1+ year owning and operating your own e-commerce business
- Required Skills
- Problem SolvingCustomer serviceCustomer SuccessAccount ManagementCRM
Requirements
- Have at least one year of experience as a Customer Success Manager at an e-commerce company, or at least one year owning and operating an e-commerce business.
- Alternatively, have at least one year of experience in customer success, customer service, sales, account management, hospitality, or another customer-facing role.
- Alternatively, demonstrate entrepreneurial initiative through activities such as running a small business, freelancing, selling products or services, or managing clients or projects.
- Have a hands-on understanding of day-to-day online store operations, including storefront platforms, order fulfillment, payments, and customer issues.
- Communicate clearly in writing and verbally.
- Be organized, attentive to detail, and able to manage multiple priorities in a fast-paced environment.
- Show initiative, ownership, follow-through, and a proactive, solutions-oriented approach.
- Learn quickly, adapt to change, and work with different teams.
- Be willing to receive feedback, take responsibility, and continuously improve.
- Show a genuine interest in helping customers succeed and building lasting relationships.
Responsibilities
- Build strong customer relationships and serve as a reliable, responsive point of contact.
- Help customers onboard, understand the offerings, and achieve their goals.
- Follow up proactively, anticipate customer needs, and ensure nothing falls through the cracks.
- Listen to customer feedback, troubleshoot issues, and coordinate with internal teams to find solutions.
- Track customer conversations, follow-ups, and account activity in the CRM or other internal tools.
- Identify opportunities to improve customer satisfaction, engagement, retention, and growth.
- Collaborate with sales, operations, and other departments to deliver a strong customer experience.
- Learn the products, processes, and customers while seeking feedback and opportunities to improve.
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