- Own, drive, and lead the end-to-end renewals process to preserve and enhance customer contracts.
- Engage with customer decision-makers to identify requirements, uncover roadblocks, and ensure on-time renewals.
- Negotiate and execute renewal contracts in partnership with Legal.
- Maintain and report an accurate rolling 90-day forecast of renewals.
- Identify and develop upsell and cross-sell opportunities to maximize contract value.
- Execute engagement playbooks to maximize revenue retention and manage churn risk.
- Monitor account health signals and build strategies for at-risk accounts.
- Collaborate with Sales, Legal, and Leadership on renewal strategy and deal navigation.