Enterprise Customer Success Manager
New
C
ClearstoryConstruction Tech
United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Required Skills
- Project ManagementData AnalysisRelationship managementCustomer Success
Requirements
- Experience as a PM or PE at a commercial Specialty Contractor
- Experience with change order request processes
- Ability to demonstrate a strategic approach to problem solving
- Analytical instincts comfortable reading dashboards, analyzing data, and usage metrics
- Strong relationship-building skills with executives and field teams
- Excellent verbal and written communication skills
- High ownership and proactivity
- Collaboration skills to work with AEs, Support, and Product
- Experience leading internal initiatives involving stakeholders
- Involved in software deployments at a construction company
Responsibilities
- Own a portfolio of SC Enterprise accounts and drive strong renewal and expansion outcomes through proactive engagement
- Lead comprehensive onboarding experiences including planning calls, exec check-ins, project team trainings, and more
- Conduct regular Implementation Reviews and QBRs to demonstrate value, surface risks, and identify expansion opportunities
- Monitor health scores and product usage signals to identify at-risk accounts and develop intervention plans
- Partner closely with Account Executives to identify, develop, and coordinate expansion opportunities
- Manage renewal outreach and coordination for your book
- Serve as the escalation point for complex support issues and advocate internally for Enterprise customer needs
- Contribute to documentation and best practices for the ENT CS motion
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