SMB Customer Success Manager
New
S
SeesawEd-tech
Remote, US; Must be located in NY, NJ, CT, RI, or MAFull-TimeMiddle
Salary80,600 - 96,200 USD per year OTE
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Job Details
- Experience
- Minimum of 3 years
- Required Skills
- Account ManagementCustomer Success
Requirements
- Proven experience managing the full customer lifecycle, from onboarding through renewal and expansion
- A minimum of 3 years of demonstrated success in a quota-carrying, customer-facing position
- Proven experience managing accounts in New York and working with the BOCES
- A background in educational technology is preferred
- Adaptable and skilled at managing change, maintaining strong performance, and focus in a dynamic environment
- Must be located in NY, NJ, CT, RI, or MA to support our Northeast customer base
Responsibilities
- Manage a portfolio of our SMB district partnerships
- Manage relationships with contacts across the BOCES
- Own the renewal and expansion process for your portfolio
- Lead consultative meetings with key district stakeholders using data
- Develop a strategy for your book of business, identifying expansion targets and cancellation risks
- Willingness to travel up to 30% within the Northeast territory to meet with customers and attend BOCES events
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