Customer Success Manager
New
F
FeathrNonprofit Marketing
Remote candidates located within the United States, EST, CSTFull-TimeManager
Salary75,000 - 105,000 USD per year OTE
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Job Details
- Experience
- 3+ years of experience in a dedicated Customer Success or B2B SaaS Account Management role; 2+ years experience developing, managing, or planning digital marketing campaigns
- Required Skills
- SalesforceAccount ManagementDigital MarketingCustomer Success
Requirements
- 3+ years of experience in a dedicated Customer Success or B2B SaaS Account Management role.
- 2+ years experience developing, managing, or planning digital marketing campaigns.
- Non-profit or association industry experience is strongly preferred.
- Exceptional organization and ability to manage shifting priorities.
- Strong strategic vision and focus on long-term value realization.
- Ability to drive customer adoption of new features and best practices.
- Executive presence with comfort leading strategic conversations and contract negotiations.
- Clear communication skills with the ability to translate technical concepts.
- Marketing subject matter expertise.
Responsibilities
- Manage a portfolio of strategic accounts.
- Become a Feathr Product expert and strategic adviser.
- Guide customers on how to creatively and productively utilize the Feathr app to amplify their marketing efforts.
- Lead the creation and execution of Joint Success Plans to align customer goals with Feathr's solutions.
- Drive multi-threading efforts within customer organizations to secure key stakeholder relationships and mitigate risk.
- Track account progress and status updates in Salesforce and Planhat.
- Own the end-to-end renewal process, including contract management, pricing, and expansion.
- Create and lead customer Business Reviews (e.g., Quarterly Business Reviews) to highlight value and uncover risk and growth opportunities.
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