Enterprise Customer Success Manager
New
Open to candidates located anywhere in the US, Pacific and/or Mountain time business hoursFull-TimeSenior
Salary112,500 - 117,500 USD per year OTE
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Job Details
- Experience
- 3+ years
- Required Skills
- Data AnalysisSalesforceAccount ManagementCustomer Success
Requirements
- 3+ years of experience as an enterprise level Customer Success Manager in K-12 EdTech.
- Demonstrated history of hitting or exceeding company OKRs.
- Proven success driving customer retention and forecasting.
- Ability to build strategic plans to maximize results.
- Experience identifying account risks and leveraging data insights.
- Ability to quickly become a product expert.
- Strong skills in discovery, active listening, and synthesizing client goals.
- Experience partnering with Sales teams to achieve revenue goals.
- Ability to support accounts during Pacific and/or Mountain time hours.
- Open to regular travel as needed.
Responsibilities
- Manage 25 to 35 enterprise accounts, including large district accounts.
- Utilize data, Gainsight, Salesforce, and Gong to drive adoption, renewal, and expansion.
- Drive successful business reviews and manage assigned portfolio OKRs.
- Develop client success plans through discovery and active listening.
- Partner cross-functionally with Sales, Marketing, and Support teams.
- Identify account risks and opportunities through health monitoring.
- Represent the company in the market and make strategic recommendations.
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