Customer Success Manager
New
R
RhymetecCloud security
Remote - Must reside in the United StatesFull-TimeEntry
Salary70,000 - 80,000 USD per year
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Job Details
- Experience
- Two years of experience in Customer Success at a SaaS company
- Required Skills
- CybersecurityCustomer SuccessSaaSHubSpotGoogle Workspace
Requirements
- Two years of experience in Customer Success at a SaaS company
- Previous experience in sales and/or customer service is preferred
- Highly organized
- Accountable to the team
- Exceptional ability to communicate professionally
- Track record of meeting and exceeding KPI's
- Proficiency with Google Workspace
- Proficiency with HubSpot
- Proficiency with Monday.com
Responsibilities
- Onboard and support customers through the client lifecycle.
- Manage the client lifecycle from day one through renewal.
- Ensure that customer needs are being met on a monthly and quarterly basis.
- Work alongside the security team to upsell services and products, with the ability to articulate the value of each offering.
- Draft contracts and proposals for upselling services to existing clients.
- Serve as the point of contact for our customers and drive them to specific business outcomes on their timelines.
- Develop trusted relationships with key accounts, stakeholders, and executive sponsors.
- Review and track customer feedback to identify trends and work toward improvement(s).
- Constant engagement with customers with a minimum of monthly email touch points, quarterly customer satisfaction meeting, and when necessary, travel to customer locations for onsite meetings.
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