Enterprise Customer Success Manager
New
N
NewselaEducational Technology
Location: Remote - US, Pacific and/or Mountain timeFull-TimeMiddle
Salary112,500 - 117,500 USD per year OTE
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Job Details
- Experience
- 3+ years
- Required Skills
- Data AnalysisSalesforceAccount ManagementCustomer Success
Requirements
- 3+ years of experience as an enterprise level Customer Success Manager (CSM) in K-12 Educational Technology (EdTech).
- Proven success driving customer retention and forecasting accurately.
- Demonstrated history of hitting and exceeding company OKRs.
- Ability to monitor account health and identify areas of risk and opportunity.
- Ability to become a product expert and align solutions to customer pain points.
- Willingness to travel regularly to meet with customers and prospects.
Responsibilities
- Manage 25 to 35 enterprise accounts, including some of the largest district accounts in the country.
- Utilize data and tech stack (Gainsight, Salesforce/SFDC, Gong) to drive product adoption, renewal, and expansion.
- Drive successful business reviews with clients and manage assigned OKRs.
- Own client success planning including discovery, goal synthesis, and renewal strategy.
- Partner with Sales, Marketing, and Support teams to align resources with client needs.
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