Cruise Sales Advisor
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The Cruise GlobeTravel Agency
Work from anywhere in the USFull-TimeMiddle
SalaryCompetitive base salary, calibrated to experience and track record, discussed at interview.
Apply NowOpens the employer's application page
Job Details
- Experience
- 3+ years
- Required Skills
- CRM
Requirements
- 3+ years of experience directly in cruise.
- Strong knowledge of mainstream and premium lines, cabin nuance, fare and promotion mechanics, payment schedules and common booking pitfalls.
- Proven history of personal cruise sales success, with multiple 7-figure annual booking volumes.
- Ability to build phone-first rapport.
- Confidence and consistency with CRM as a daily working tool.
- Good working knowledge of major cruise line platforms.
- Familiarity with insurance platforms for upsell.
- Self-motivated, organised, and consistent in a remote environment.
- Comfortable working async over Slack, CRM and docs.
Responsibilities
- Take high-intent inbound enquiries by phone and email from the Globe platform and Emma Cruises' audience.
- Build genuine rapport quickly to establish long-standing customer relationships.
- Design itineraries and quotes, and close cruise bookings across mainstream, premium and select luxury lines.
- Book the whole trip where it adds value - air, hotels, transfers, insurance and extras - not just the cruise.
- Handle group bookings (milestone birthdays, anniversaries, reunions) confidently and accurately.
- Be the primary point of contact for guests throughout the journey.
- Keep the CRM accurate and up to date with logged conversations and preferences.
- Run proactive post-booking service including pre-cruise touchpoints and price monitoring.
- Drive repeat bookings and referrals focusing on the lifetime guest relationship.
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