- Take high-intent inbound enquiries by phone and email from the Globe platform and Emma Cruises' audience.
- Build genuine rapport quickly to establish long-standing customer relationships.
- Design itineraries and quotes, and close cruise bookings across mainstream, premium and select luxury lines.
- Book the whole trip where it adds value - air, hotels, transfers, insurance and extras - not just the cruise.
- Handle group bookings (milestone birthdays, anniversaries, reunions) confidently and accurately.
- Be the primary point of contact for guests throughout the journey.
- Keep the CRM accurate and up to date with logged conversations and preferences.
- Run proactive post-booking service including pre-cruise touchpoints and price monitoring.
- Drive repeat bookings and referrals focusing on the lifetime guest relationship.
CRM