Medical VA / Onboarding Specialist
New
A
AnsibleHealth Inc.Healthcare
Philippines; Secondary Locations: Indonesia, Malaysia, Vietnam, Thailand, US time zones (EST)Full-TimeMiddle
Salary500 - 750 USD per month
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Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- Customer serviceCRMGoogle WorkspaceHIPAA
Requirements
- Bachelor's degree in healthcare, nursing, or a related clinical discipline.
- 2+ years of professional experience in customer service or healthcare.
- Solid grasp of the US healthcare system.
- Exceptional written and verbal English communication skills.
- Strong attention to detail, organizational skills, and ability to multitask.
- Proficiency with CRM systems, EMR software, and Google Suite.
- Training or experience in clinical medicine (nursing degree, nursing assistant, or clinical scribe).
- Typing speed of at least 60 words per minute.
- Reliable internet connection (at least 30 Mbps) and a quiet home environment.
- Ability to work in US time zones (EST).
Responsibilities
- Customize initial discussions based on patient needs.
- Manage inquiries through multiple communication channels.
- Process and manage referrals within a 7-10 day timeframe.
- Perform comprehensive data entry including RPM and RTM data streams.
- Schedule and coordinate patient appointments.
- Manage and process inbound and outbound medical records.
- Maintain accurate EMR records by updating care notes and face sheets.
- Attend clinical meetings and follow up on action items.
- Collaborate with a multidisciplinary team.
- Resolve patient issues and complaints.
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