Senior Technical Support Engineer
New
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Spinnaker SupportEnterprise software support
Remote - US, 24x7 follow the sun support modelFull-TimeSenior
Salary125,000 - 135,000 USD per year
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Job Details
- Experience
- Minimum 5 years
- Required Skills
- REST APILinuxNetworkingPostman
Requirements
- Minimum 5 years experience across VMware core technologies at a senior support level.
- Experience in handling critical customer situations.
- Knowledge of NSX-T Architecture.
- Understanding of Logical Switching & Routing.
- Understanding of Distributed Firewall (DFW) and Gateway Firewall (GFW).
- Understanding of Edge Services.
- Knowledge of VMware vSphere (vCenter, ESXi, VM networking, vDS).
- Knowledge of Rest API, Curl and Postman.
- Knowledge of Certificates (Self-signed, CA).
- Proficiency on Linux/UNIX.
- Proficiency in Networking (L3 protocols, switching, routing, IP subnetting, fire walling, load balancers, VPN).
- Proficiency in Packet Capture/Wireshark.
- Certifications: Linux (LPIC-1, LPIC-2), VMware (VCP, VCP-NV).
Responsibilities
- Work as part of a global team ensuring effective collaboration to help resolve customer issues in a 24x7 follow the sun support model.
- Drive customer satisfaction by tracking issues from start to closure, minimizing aging cases.
- Provide when requested root cause analysis for technical issues.
- Assist with creating and maintaining relevant knowledge articles.
- Work with other internal stakeholders as needed to enhance the overall customer experience.
- Promote best practise and new methodologies.
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