Senior Manager, Technical Support
New
V
Viz.aiHealthcare AI
United States - RemoteFull-TimeManager
Salary139,000 - 199,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years
- Required Skills
- AWSAndroidSalesforceLinuxTechnical supportSaaSiOS
Requirements
- 5+ years’ experience providing enthusiastic and empathetic software as a service (SaaS) technical support and customer service.
- Excellent communication skills (phone, email, chat, and documentation) with a track record of continuous improvement.
- 2+ years Linux system administration.
- 3+ years using Salesforce.
- Hands-on experience with local and cloud networking, Amazon Web Services (AWS), virtualization, and iOS/Android mobile applications.
- Proficiency in using AI tools like ChatGPT to enhance productivity.
Responsibilities
- Develop and achieve Technical Support objectives and goals to support the organizational vision.
- Manage and direct a team of Technical Support specialists and associates while leading the development of the vision and strategy for the support service team.
- Ensure targeted service and performance standards are achieved or exceeded.
- Execute tactical plans and initiatives that exceed customer expectations to increase satisfaction and reduce attrition.
- Establish and manage communication channels within and among cross-functional teams including engineering and customer success.
View Full Description & ApplyYou'll be redirected to the employer's site
