Senior Technical Customer Success Manager

New

United StatesFull-TimeSenior

Salary147,000 - 175,000 USD per year OTE

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Job Details

5+ years of experience in Customer Success, Technical Account Management, Solutions Consulting, or related SaaS roles.
Proven experience managing enterprise customers in technical and cross-functional environments.
Strong ability to translate technical concepts into business value and vice versa.
Experience in observability, APM, DevOps, monitoring, or cloud-native ecosystems.
Excellent communication, storytelling, and stakeholder management skills.
Strong organizational skills with the ability to manage multiple enterprise accounts simultaneously.
Comfortable working in fast-paced, high-growth, distributed environments.
Familiarity with SQL or BI tools and understanding of SaaS monitoring ecosystems is a plus.

Manage a portfolio of strategic and enterprise customers, ensuring successful adoption, retention, and expansion of solutions across complex technical environments.
Own the post-sales customer relationship and serve as a trusted technical advisor throughout the customer lifecycle.
Translate business objectives into actionable technical strategies aligned with platform capabilities.
Lead onboarding, adoption, business reviews, and customer success lifecycle programs.
Build strong relationships with technical champions, senior stakeholders, and executive sponsors.
Identify and scale best practices and repeatable success patterns across customers.
Act as the voice of the customer, providing feedback to Product, Engineering, and GTM teams.
Collaborate with internal teams to resolve complex customer challenges and drive product value.
Contribute to customer-facing materials such as documentation, trainings, and presentations.
Stay current on industry trends in observability, cloud-native technologies, and modern monitoring practices.

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