- Develop and achieve Technical Support objectives and goals to support the organizational vision.
- Manage and direct a team of Technical Support specialists and associates while leading the development of the vision and strategy for the support service team.
- Ensure targeted service and performance standards are achieved or exceeded.
- Execute tactical plans and initiatives that exceed customer expectations.
- Establish and manage communication channels within and among cross-functional teams including engineering and customer success.
- Act as a liaison to provide customer feedback to the Senior Management Team.
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