Work as part of a global team ensuring effective collaboration to help resolve customer issues in a 24x7 follow the sun support model.
Drive customer satisfaction by tracking issues from start to closure, minimizing aging cases.
Provide when requested root cause analysis for technical issues.
Assist with creating and maintaining relevant knowledge articles.
Work with other internal stakeholders as needed to enhance the overall customer experience.
Promote best practise and new methodologies.
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About Spinnaker Support
Spinnaker Support empowers over 1,300 global organizations across 104 countries to maximize their software ecosystem's value. You can transform your business with our extensive portfolio of third-party support, managed services, and consulting. We optimize your software, freeing up capital and resources. This allows you to realize the full potential of your Oracle, SAP, and VMware investments. Our services help you navigate your business with certainty and achieve operational success. Customers like BT Group and Specsavers trust our expertise and save an average of 60% on annual maintenance fees.
How We Work
You will join a team that values integrity, grit, dedication, and optimism. We believe in foresight and empathy in all our interactions. Spinnaker Support fosters an environment where you feel valued and heard. We encourage professional growth and innovative solutions. You will find flexible remote or hybrid work options, allowing you the flexibility you need. Our team members work with generosity of time off for a balanced life. We aim to empower every employee to contribute their best.
Why Join Us
Drive significant impact by helping global companies optimize critical software systems.
Collaborate with a dedicated, international team across 104 countries.
Grow your expertise in Oracle, SAP, and VMware ecosystems, leveraging AI tools like Spinnaker Intelligence.
Experience a culture that supports flexible remote work and work-life balance.
Contribute to a company recognized as the industry's highest-rated provider for third-party software support.
Benefits & Perks
Competitive salaries
Comprehensive healthcare plans
Regionally adapted retirement plans with company contributions