Spinnaker Support

Spinnaker is the steady force entrusted by companies worldwide to maximize the value of their software ecosystem and enable transformation.

251-500 employees
Founded 2008
Consulting
Private Company

Open Positions2

PhilippinesFull-TimeSoftware SupportPosted
  • Manage a portfolio of Enterprise and Strategic accounts to increase renewals, reduce churn, and identify expansion opportunities
  • Drive expansion revenue opportunities to closure partnering with other Go-To-Market team members
  • Develop and execute customized success plans aligned with customers’ global business goals
  • Keep informed of the Spinnaker Support services portfolio and translate offerings into solving customer challenges
  • Drive lifetime customer value by anticipating needs and ensuring positive customer health scores
  • Serve as the primary post-sales contact for account questions, technical and security inquiries
  • Lead customer escalations in partnership with cross-functional teams, driving resolution and continuous improvement
  • Conduct regular business reviews with executive stakeholders to align services with strategic objectives
  • Partner closely with Sales to develop account plans and identify growth opportunities
  • Collaborate with Marketing to support corporate initiatives, industry events, and customer references
  • Maintain accurate CRM data including renewal, upsell, and cross-sell opportunities
  • Support global renewal and retention processes while contributing feedback on service, process, and tool enhancements
  • Help refine the customer journey by implementing standardized engagement points
OracleSAPCRM
Showing 1 of 2 positions

About Spinnaker Support

Spinnaker Support empowers businesses worldwide to maximize the value of their software ecosystems. We deliver comprehensive third-party support, managed services, and consulting for enterprise applications like SAP, Oracle, and JD Edwards. Our expertise helps organizations reduce costs, enhance security, and navigate digital transformation with certainty. We're a rapidly growing company with a strong reputation for providing high-quality support and innovative solutions. Our team leverages a robust technology stack including Salesforce.com (for CRM), and utilizes various technologies such as Google Tag Manager for analytics and a range of security protocols (SPF, DNSSEC, HSTS, SSL by Default) to ensure data integrity and client protection. We value collaboration and innovation, fostering a supportive and dynamic work environment. While our headquarters are in Colorado, our remote-first approach enables global talent acquisition and a flexible work-life balance. With over 250 employees and a track record of double-digit growth, Spinnaker Support continues to invest in its employees and its services. We've been recognized by Gartner for our expertise in independent third-party software support, affirming our commitment to excellence. We offer competitive compensation and benefits packages, and a culture that encourages professional growth and advancement. Spinnaker Support is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Tech Stack

mobileanalyticswidgetsmx

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