VMware Support Engineer

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Requirements:

• Minimum 5 years' experience across VMware core technologies at a senior support level.
• Experience in VMware subject areas such as Compute, Infrastructure, Networking, or Automation.
• Advanced knowledge of ESXi and vCenter Server.
• Strong skills in Storage, especially SRM.
• Experience in configuring VMware virtual solutions.
• Knowledge of scripting languages like Python or PowerShell.
• VMware and industry certifications such as VCAP-DCV or CCNA.
• Experience in handling critical customer situations.

Responsibilities:

• Occasional after hours, weekends and holidays support for urgent customer issues.
• Must have excellent customer focus and communication.
• Ability to troubleshoot customer issues in a remote environment.
• Work collaboratively as part of a global team in a 24x7 support model.
• Drive customer satisfaction by tracking and minimizing aging cases.
• Provide root cause analysis for technical issues when requested.
• Assist with creating and maintaining relevant knowledge articles.
• Collaborate with internal stakeholders to enhance customer experience.
• Promote best practices and new methodologies.