Technical Support Engineer
New
I
Irth SolutionsInformation Technology
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3-5 years
- Required Skills
- PythonBashLinuxNetworkingTechnical support
Requirements
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field.
- 3-5 years of experience in technical support or IT support.
- Proficiency in operating systems: Windows, macOS, Linux.
- In-depth knowledge of networking protocols, hardware components, and software applications.
- Experience with remote support tools and help desk software.
- Familiarity with scripting and automation tools (e.g., PowerShell, C+, Python, Bash).
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
Responsibilities
- Respond to and resolve customer inquiries and technical issues via phone, email, or conference calls.
- Troubleshoot and diagnose complex hardware, software, and network problems.
- Provide solutions and workarounds for technical issues.
- Monitor system performance including Ops Log, Parsing, and Transmissions.
- Manage Freshdesk case volumes.
- Document customer interactions and resolutions.
- Collaborate with development and QA teams to resolve software bugs.
- Train and mentor other technical support staff.
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