Support Engineering Team Lead
New
N
n8nWorkflow orchestration
Remote, United States. Candidates must be based in one of the following states: California, Massachusetts, Virginia, New York, New Jersey, Florida, or Texas.Full-TimeLead
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- MentoringTechnical supportSaaS
Requirements
- Support Engineering experience in a SaaS environment
- Technical depth in debugging integrations, APIs, or workflow-based systems
- Operational experience owning queues, metrics, and daily operations
- Experience managing or mentoring engineers
- Ability to write professional escalations
- Strong problem-solving and root-cause identification skills
- Proactive communication and collaborative investigation mindset
- Experience with enterprise-tier customer interaction
- Proficiency with automation and AI tools for support
- Experience in remote-first team environments
Responsibilities
- Run weekly team meetings, share key metrics, and track OKR progress
- Manage and mentor part of the team through 1:1s, feedback, and growth support
- Act as an escalation point for the team
- Onboard new team members
- Monitor queue health and investigate stuck tickets
- Coordinate with Tier2, Engineering, and Product stakeholders
- Design and maintain team schedules
- Perform QA checks on tickets
- Review CSAT feedback to identify improvements
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