Lead Application Support Engineer
New
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Interra HealthHealthcare Technology
USA - RemoteFull-TimeLead
Salary150,000 - 170,000 USD per year
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Job Details
- Experience
- 10+ years of experience in application support, software engineering, or a combined production-focused engineering role — with at least 3 years in a senior or lead capacity.
- Required Skills
- Microsoft AzureMicrosoft SQL ServerC#.NETReactSaaSAzure DevOps
Requirements
- 10+ years in application support, software engineering, or production-focused roles.
- 3+ years in a senior or lead capacity.
- Hands-on proficiency in .NET / C#.
- Solid understanding of React front-end applications.
- Deep experience with Microsoft SQL Server (query analysis, performance troubleshooting).
- Experience supporting applications on Microsoft Azure (App Services, Azure SQL, Application Insights, Log Analytics, Azure DevOps).
- Proven track record of owning complex, high-stakes production incidents end-to-end.
- Experience with structured problem management methodologies.
- Demonstrated ownership of production codebases and ability to fix issues directly.
Responsibilities
- Serve as the primary technical authority for production support code paths, hotfixes, and stability-focused enhancements.
- Analyze logs, traces, database queries, and application behavior to identify root causes.
- Develop and communicate clear workarounds for customer incidents.
- Establish engineering standards for support-owned code and Azure production releases.
- Monitor production defect and incident patterns, building and maintaining a problem registry.
- Drive post-incident reviews and advocate for platform stability improvements.
- Champion adoption of AI and automation tools to accelerate diagnosis and resolution.
- Lead, coach, and mentor a team of application support engineers.
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